Why is my trading account is inoperative?
Your trading account may be suspended/inactive due to:
Unsuccessful welcome call verification: Your account will be suspended if you do not answer the welcome call initiated after account opening. You will be called thrice and intimated via email before suspending your account.
Declaration of FATCA details: Your trading account will be suspended if you have not submitted your FATCA declaration.
No email ID and mobile number: Your trading account will be suspended if an email ID/ mobile number is not registered with your account.
Invalid bank account details: Your trading account will be suspended if a settlement pay-out is rejected due to invalid/incorrect bank details registered.
Unregistered Annual KYC/KRA-CKYC: Your trading account will be made inactive if your annual KYC/KRA-KYC is due to be updated.
Still need help?