Understanding 'Inactive Client' Status & How It Happens ?

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An Inactive Client is someone whose account shows no qualifying activity for 24 months (2 years).

What makes a client inactive ?

Your account may be marked inactive if none of the following activities take place for 24 continuous months:

• No trading in shares or participation in OFS, buy-back, or open offers

• No successful applications in IPOs, SGBs, or Mutual Funds
  (including SIP instalments or lump sum investments)

• No active SIPs or MF investments.

• No purchase or renewal of insurance through Geojit.

• No purchase of NCDs or E-IPOs

• No Demat (DP) transactions such as:

  • Buying/selling securities
  • Demat/remat
  • Transfers (on/off-market, inter-DP)
  • Pledge, transmission, etc.
  • Mutual fund redemption

• No fund pay-in or pay-out

• No updates to KYC (Annual KYC, CKYC, KRA-KYC)

• No updates to profile details such as:

  • Address
  • Email or mobile number
  • Nomination or POA

  
  

  How does your account become inactive?
  

  • After 23 months of inactivity:
    You’ll receive a notification informing you that your account may be marked inactive.
    This serves as a 30-day notice to take action.

  • After 24 months of inactivity:
    If no qualifying activity is done, your account will be:

    • Marked Inactive
    • Disabled for trading across exchanges

  
  

  Reactivation of Your Account 

  If your account has been marked inactive, you can easily request reactivation by visiting branch.

  
  How to request reactivation ?

  You can submit your request through:

  • A written request, or
  • An email from your registered email ID

  
  What is required for reactivation?

  As part of regulatory requirements, the following must be completed:

  • In-Person Verification (IPV) or Video IPV (VIPV) as per SEBI guidelines

  • Compliance with PMLA (Prevention of Money Laundering Act) norms

  • Verification and update of your basic details, including:

    • Address
    • Mobile number
    • Email ID
    • Bank account / Demat account details

  • Validation of your KYC status with KRA (KYC Registration Agency)

    • If non-compliant, it will be updated and brought to compliant status.