How can I disable my current TOTP?

If you feel your TOTP is being used by someone to access your account, you can disable the setting and re-enable it for safety. This can be done either via the mobile or web platform.

1. To disable TOTP via SELFIE Web

Step 1. Log in to SELFIE Web and go to the TOTP section

Step 2. Click Generate OTP and enter it > Submit

Step 3. Enter your Current Password for SELFIE

Step 4. Enter the TOTP generated by your Authenticator app > Disable

TOTP will be disabled in SELFIE. We also recommend that you remove the account added to your Authenticator app.

2. To disable TOTP via SELFIE Mobile

Step 1. Log in to SELFIE Mobile

Step 2. Go to TOTP Setting in the Menu

Step 3. Click Generate OTP and enter it > Submit

Step 3. Enter your Current Password for SELFIE

Step 4. Enter the TOTP generated by your Authenticator app > Disable

TOTP will be disabled in SELFIE. We also recommend you remove the account added to your Authenticator app.

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